Secure, token-based portal links verified by the last 4 digits of a client's phone number — no account creation, no passwords. Clients view policies, download documents, access certificates, and report claims anytime. Branded with your agency logo.
Active Portal Links
284
+32 this month
Tokens Expiring Soon
8
Within 7 days
Documents Available
4,291
Across all clients
Unused Portal Links
14
Never visited
What it is
Your clients want to download a certificate of insurance at 9 PM on a Sunday. Your office is closed, and they shouldn't need a username and password to get it. Insurstein's client portal uses secure, token-based links with phone verification — your clients get instant read-only access to policies, documents, and claims reporting, and you stop fielding routine requests.
Send clients a secure portal link via email or SMS. They verify their identity by entering the last 4 digits of their phone number on file — no account creation, no password resets, no forgotten credentials. Rate limiting (5 attempts per 15 minutes) blocks brute-force attempts. The token expires after 90 days and can be revoked or regenerated anytime from the client record.
The portal displays your agency logo in the header, giving clients a professional, branded experience. They see their active policies, download documents organized by policy, access certificates of insurance, and report claims directly — all without calling your office.
Core capabilities
Generate unique portal URLs with built-in 90-day expiration for secure, time-limited access.
Each client receives a unique, cryptographically generated URL that grants access to their specific records. Tokens expire after 90 days and can be revoked or regenerated at any time. No database of client passwords to manage or protect.
Clients verify identity by entering the last 4 digits of their phone number — rate-limited to 5 attempts per 15 minutes.
When a client clicks their portal link, they enter the last 4 digits of the phone number on their record. This lightweight step confirms identity without requiring a full login flow. Rate limiting (5 attempts / 15 minutes) blocks brute-force access attempts, so the convenience of no-password access doesn't come at the cost of security.
Clients can view policies, coverages, and effective dates without the ability to make changes.
The portal provides a clean, read-only view of active policies including carrier name, policy number, effective and expiration dates, coverage summaries, and premium information. Clients get the information they need; only your agency team can make modifications.
Clients download dec pages, COIs, endorsements, and loss runs — each document labeled by the policy it belongs to.
Every document attached to a client's record is available for download in the portal, organized by the policy it belongs to. Clients can pull their own declaration pages, certificates of insurance, endorsements, and loss runs without calling your office. Documents are always current — whatever is on file in the AMS is what the client sees.
Your agency logo and name appear in the portal header for a professional, white-labeled look.
Upload your agency logo and the portal automatically displays it in the header alongside your agency name. Clients see a cohesive, branded experience that reinforces your professional identity — not a generic third-party platform.
Clients see a carrier claims contact grid and a direct 'Report E&O Claim / Potential Claim' button inside the portal.
The portal includes a claims reporting section with the carrier's claims phone number, email, mailing address, and portal link — all clickable. A dedicated 'Report E&O Claim / Potential Claim' button guides clients through the reporting process without calling your office. Every portal access event is logged so you have an audit trail of who viewed what and when.
What they don't do
Stop manually generating and emailing COIs every time a client or third party requests one — let them download it themselves.
Eliminate the cycle of clients calling your office to request copies of dec pages, ID cards, or policy summaries.
Replace insecure shared folders that lack access controls, audit trails, and automatic expiration.
Stop paying for a separate portal product that requires its own login system and doesn't integrate with your AMS.
Reduce the volume of after-hours voicemails from clients who just need a copy of a document or want to check their coverage dates.
Eliminate the support burden of managing client usernames, passwords, and the inevitable forgotten credential calls.
What it takes off your plate
Automatically generates secure portal tokens, tracks their 90-day expiration, and alerts you when links need to be refreshed.
Handles the identity verification process so clients prove who they are without your team needing to intervene.
Documents attached to client records in the AMS are automatically available in the portal — no separate upload step required.
Logs every portal verification event, document view, and download — last visit date and token status (Active / Expiring / Expired / Unused) visible per client.
Send portal links via email or SMS directly from the client record with one click — no manual URL copying needed.
Applies your uploaded agency logo and name to the portal automatically — no design work or configuration required.
A day in the life
6:45 AM
A general contractor needs a certificate of insurance for a job site walkthrough at 8 AM. They click their portal link, verify their phone number, and download the COI — all before your office opens.
9:30 AM
After binding a new commercial package, you generate a portal link and send it to the client via SMS. They'll have 24/7 access to their policies and documents within seconds.
12:15 PM
Insurstein flags that 8 portal tokens expire this week. You regenerate them in bulk and send refreshed links — clients never experience a broken link.
3:00 PM
A property manager logs into the portal to verify their building coverage limits before a lender meeting. They get exactly what they need without calling your office.
5:30 PM
Check which portal links are expiring this week — 8 tokens flagged. Regenerate them in bulk and send refreshed links so clients never hit a broken URL. Note that 14 links have never been visited; send a reminder SMS to those clients.
Daily impact
Portal Links Active
Tokens Expiring (7d)
Unused Links
Claims Reported via Portal
Insurstein's client portal gives policyholders secure, branded, 24/7 access to their policies and documents — cutting support calls and freeing your team to focus on selling and servicing.