Platform Features

Every tool your agency needs

See exactly how Insurstein works — from pipeline management to AI-powered document parsing, all in one connected platform.

Sales Management

Customizable drag-and-drop pipeline

Build the pipeline that fits your agency. Create, rename, reorder, and delete stages — then drag prospects between them. Every change syncs instantly.

  • Fully customizable stages — rename, reorder, add, or remove directly on the board
  • Drag handle on each stage column for instant reordering
  • Quick actions on every card — call, email, open, request loss runs
  • Industry, entity type, DOT/MC, lead source, and color-coded aging on every card
  • Multiple producers per deal for shared opportunities
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
Sales Pipeline
+ New Lead
Lead2

Alpine Transport

$42,000

Open
Call

Peak Logistics

$28,500

Open
Call
Discovery1

Summit Trucking

$65,000

Open
Call
Quoted2

Meridian Fleet

$118,000

Open
Call

Crest Hauling

$53,200

Open
Call
Won1

Valley Express

$89,000

Open
Call

Client Management

The complete client picture

Every policy, claim, document, commission, and conversation for a client — in one unified profile. No more searching across systems.

  • 7 tabs: Overview, Policies, Activity, Documents, Claims, Commissions, Loss Runs
  • Assign multiple producers to shared deals
  • Add policies directly from the client profile — 3-step slide-over wizard
  • Full E&O audit trail with export to PDF
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
ST

Summit Trucking LLC

Commercial · Active · DOT# 3847291

Active
OverviewPoliciesActivityDocumentsClaimsCommissions

Total Premium

$187,500

Policies

6

Renewals Due

2

Loss Ratio

48%

Active Coverage

Commercial Auto

Progressive

$65,000Active

General Liability

Hartford

$42,000Active

Workers' Comp

Travelers

$38,500Renewing

AI Intelligence

Parse any document in seconds

Upload a loss run, equipment schedule, or any insurance document — AI extracts structured data instantly. No manual data entry.

  • Supports PDF, Excel, CSV, and image files
  • Extracts 19+ fields per claim, 28+ fields per unit
  • Parsed data links to client profiles automatically
  • Built-in AI assistant with 114 agency-specific capabilities
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
AI Tools
Run Report

Drop your loss run here

PDF, Excel, CSV, or Image

12 claims extracted
DateClaimantTypeStatusPaidIncurred
03/15/24J. MartinezAutoClosed$12,400$12,400
07/22/24R. ThompsonGLOpen$4,200$18,000
11/08/24K. WilsonWCClosed$8,750$8,750

Built-In Phone

Call directly from your browser

Make and receive calls without leaving Insurstein. Dedicated agency numbers, smart call routing, recording, voicemail — everything tracked in one call log.

  • WebRTC calling — no app or hardware needed
  • Caller ID shows your agency number
  • Ring All, Round Robin, or Last Agent routing
  • Missed call badge in the header with real-time count
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
Calls47 total
New Call
All 47
Missed 3
Inbound 22
Outbound 25
DirectionFromToContactDurationStatusDate
Inbound
(402) 307-5921(555) 123-4567Summit Trucking4:32CompletedMay 12, 2:15 PM
Outbound
(402) 307-5921(555) 987-6543Alpine Transport12:08CompletedMay 12, 1:45 PM
Missed
(555) 444-3322(402) 307-5921Unknown0:00No AnswerMay 12, 11:30 AM
Outbound
(402) 307-5921(555) 222-1100Peak Logistics8:15CompletedMay 11, 4:20 PM

Unified Messaging

Email and SMS in one inbox

Send emails and text messages to clients without leaving the platform. Rich text editing, file attachments, and full conversation history.

  • Email works immediately — no setup required
  • SMS with live segment counting and cost transparency
  • Channel toggle per conversation (Email / SMS)
  • Custom email domains — send from your own brand
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
Messages
Summit Trucking2
SMSThanks for the quote...
Alpine Transport
EmailCan you send the COI?
Peak Logistics
EmailRenewal docs attached
Summit Trucking
Email
SMS

Hey, can you send over the updated quote for our fleet policy?

10:30 AM

Sure! I'll have it over by end of day. Want me to include the umbrella option?

10:32 AM

Yes please, and the cyber liability too

10:33 AM

Type a message...

Financial Intelligence

Every dollar accounted for

Import carrier statements, auto-match to policies, spot missing commissions, and calculate producer splits — all in one reconciliation workflow.

  • Auto-matching with confidence scores
  • Missing commission alerts with carrier inquiry
  • Producer split calculation and payout statements
  • Commission trend charts by carrier and LOB
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
Commission Intelligence

This Month

$24,850

+12%

Expected

$28,200

Missing

$3,350

4 policies

Net Payout

$18,637

Commission by Carrier

PROG
HART
TRAV
SENT
NATI
GWC

E-Signatures

Sign documents without leaving

Send BOR letters, consent forms, and policy changes for signature — with tamper-proof audit trails and automatic PDF generation.

  • Draw or type signatures with 3 font styles
  • Multi-signer support with sequential or parallel signing
  • SHA-256 document hashing with IP + timestamp logging
  • Signed PDFs auto-appear in client documents tab
insurstein.com/dashboard
Insurstein
Dashboard
Sales
Clients
Policies
Claims
AI Tools
Communications
Calls
E-Signatures
New Request
RequestsTemplatesAudit Trail

BOR Letter — Summit Trucking

To: Mike Johnson

SignedMay 10

Consent Form — Alpine Transport

To: Sarah Chen

ViewedMay 11

Policy Change — Peak Logistics

To: David Park

SentMay 12

SHA-256 verified · Tamper-proof audit trail

Every signature includes timestamp, IP address, and document hash

Prospect Intake

Smart discovery forms for every LOB

Send secure, branded discovery forms to prospects. They fill in a guided wizard — data flows into your submission workflow automatically.

  • 7 coverage-specific modules (GL, Property, WC, Cyber, and more)
  • Producer selects which modules each prospect sees
  • Phone verification gate — secure without login
  • Auto-saves on every step, works on mobile
insurstein.com/dashboard
Insurstein
Secure Form

Requested By

Summit Agency

Prepared For

Alpine Transport

Your Agent

Mike Johnson

mike@summit.com

Welcome, Alpine Transport

Fill out the information below for your insurance quote.

Business InformationStep 1 of 8

Company Name

Alpine Transport LLC

DBA

FEIN / Tax ID

Year Started

2018

Renewal Management

Never miss a renewal again

Track every policy expiration 90 days out. Automated alerts, renewal lifecycle stages, and producer assignment keep your book of business protected.

  • 90-day lookahead with countdown timers on every policy
  • Automated renewal notices to producers and clients
  • Custom renewal stages with drag-and-drop workflow
  • Retention rate tracking and loss analysis

Multi-Market Submissions

Submit to multiple carriers at once

Create submissions, track underwriter responses, and compare quotes across carriers. ACORD PDF generation built in.

  • Multi-market submission tracking with per-carrier status
  • ACORD PDF auto-generation from client data
  • Underwriter response tracking with timestamps
  • Bind, decline, or re-market directly from the submission view

Certificates of Insurance

Generate and track COIs

Create certificates of insurance, manage certificate holders, and track issuance and expiration dates — all linked to the underlying policies.

  • Certificate generation with holder management
  • Auto-link to active policies and coverage lines
  • Expiration tracking with renewal prompts
  • Download and share with certificate holders

Claims Management

Track every claim from first notice to close

Log claims with date of loss, adjuster details, reserves, and payments. Full timeline view with document attachments and carrier correspondence.

  • Claim intake with date of loss, type, and carrier assignment
  • Reserve and payment tracking with running totals
  • Adjuster contact info and status workflow
  • Claims history visible in client profiles and loss run reports

Surplus Lines Compliance

Surplus lines filing and diligent search

Track surplus lines filings, document diligent search efforts, and maintain compliance records — all within the policy workflow.

  • Diligent search documentation with carrier declination tracking
  • Filing status tracking per policy
  • State-specific surplus lines tax calculation support
  • Compliance audit trail for E&O protection

Financial Planning

Cash flow forecasting and premium finance

Project agency revenue with cash flow scenarios. Track premium finance arrangements and payment schedules alongside commission forecasts.

  • Cash flow forecasting with scenario modeling
  • Premium finance tracking with payment schedules
  • Revenue projections by carrier, LOB, and producer
  • Financial dashboard with P&L and balance sheet views

Producer Performance

Set goals and track producer performance

Define revenue targets per producer, track progress against goals, and view performance scorecards with new business, retention, and commission metrics.

  • Producer goal setting with monthly and annual targets
  • Scorecard with new business, retention, and commission KPIs
  • Leaderboard ranking across the agency
  • Goal progress visible on the main dashboard

Agency Compliance

Licenses, CE credits, and E&O tracking

Track producer licenses, continuing education credits, E&O policies, and NIPR transactions. Never let a license lapse or miss a CE deadline.

  • Producer license tracking with expiration alerts
  • Continuing education credit logging
  • E&O policy tracking with renewal reminders
  • NIPR transaction history and appointment management

Internal Communication

Team chat built into your AMS

Real-time messaging between team members without switching to Slack or Teams. Channels, mentions, and instant notifications — all inside Insurstein.

  • Team channels for departments or projects
  • Direct messages between team members
  • Mention notifications with deep linking
  • Works on web and mobile app simultaneously

Meeting Intelligence

Record and transcribe client meetings

Record meetings directly in the browser, get AI-powered transcriptions with speaker diarization, and auto-generate meeting summaries linked to client records.

  • In-browser audio recording with one-click start
  • AI transcription via Deepgram with speaker identification
  • Auto-generated meeting summaries and action items
  • Recordings linked to client profiles for E&O documentation

Task Manager

Track every follow-up and to-do

Create tasks linked to clients, policies, or renewals. Set due dates, priorities, and assignees — with reminders that push to mobile.

  • Tasks linked to clients, policies, and renewals
  • Priority levels and due date tracking
  • Assignee management with notification alerts
  • Push notification reminders on mobile app

Client Self-Service

Give clients secure portal access

Share a secure link with clients to view their policies, documents, and certificates. Phone verification gate — no password needed.

  • Token-based portal links with 90-day expiration
  • Phone number verification for identity confirmation
  • Read-only access to policies, documents, and certificates
  • Agency branding with your logo in the portal header

Mobile App

Your entire agency in your pocket

Full-featured iOS and Android app with the same data, same features, and real-time sync. Pipeline, clients, policies, AI assistant, team chat — all on mobile.

  • 32 screens covering every dashboard module
  • Biometric authentication (Face ID / fingerprint)
  • Push notifications for tasks, renewals, and team mentions
  • Offline-capable with 24-hour query cache

Geographic Analytics

See your book of business on a map

Visualize client locations, identify geographic concentrations, and plan prospecting routes — all from an interactive map view.

  • Interactive map with client location pins
  • Filter by producer, LOB, or pipeline stage
  • Geographic concentration analysis
  • Client detail access directly from map pins

Integrations

Connected to the tools you use

Insurstein integrates with QuickBooks for accounting sync, Twilio for phone and SMS, Stripe for billing, Deepgram for transcription, and Resend for email delivery.

  • QuickBooks integration for accounting data sync
  • Twilio-powered phone system and SMS messaging
  • Stripe for subscription billing and payment processing
  • Deepgram for AI-powered call and meeting transcription

Marketing Automation

Drip campaigns and nurture sequences

Build automated marketing sequences to nurture prospects. Enroll leads, schedule touchpoints, and track engagement — all within your AMS.

  • Multi-step drip campaign builder
  • Prospect enrollment from pipeline or lead list
  • Scheduled email and SMS touchpoints
  • Campaign performance tracking and engagement metrics

Stop managing.
Start growing.

Join agencies that replaced 3+ tools with one platform — and got their evenings back.